FAQs

Dietary Info
Most of our products are naturally gluten free. This means we do not use ingredients that contain gluten whilst  producing these items. Please be aware that we also make products that do contain gluten. These products are made in the same premises. The utmost care is taken when producing and packaging our goods to avoid cross contamination. But please be aware that we are not a "no crumbs" premises.

We also offer both dairy free and vegan options.

Shipping 
We ship all of our confectionery to anywhere in Australia (and overseas on application).
 
Our freight cost is calculated on the quantity and weight of products. It includes, when necessary, ice packs and other insulation in all of our packages. If you are not going to be home to accept your order, please leave an esky out, or instructions for the delivery driver to leave the goods in a cool area. Once the goods have been delivered, we cannot accept liability for melted products. We also try to ship your goods by overnight courier when possible. Please note we do not ship our products on Fridays as the risk of them melting in a couriers warehouse over a weekend can be quite high.
 
Please also note we do not ship to PO Boxes.
 
Pick up from our store in Newstead is also be available. Please advise on check-out what date you would like to pick up your goods.
 
Returns Policy 
We do not accept returns for a change of mind, or unwanted product, but will always refund for an error that we have made, or a faulty product. Please contact us at info@newfarmconfectionery.com.au if you need to talk about a return.